Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com. This text can be changed by going to Design & Settings > Global Settings > Intro Text.

Uncategorized

UK- 2-3 days

EU-5-7 days

Rest of world- 7-10 days

As these designs are already created and we just need to make in your preferred metal choice, these will take around 1-2 weeks from order confirmation to delivery.

We will first have a call to discuss your needs and how we may be able to help. We can then create 3D models of the desired piece with pricing, a physical mould can be created if necessary and then we will create the finished piece. The design process will be the longest but from there manufcaturing will take approx 2-6 weeks

We believe in elevating yourself and this should be available to everyone! Our ready to ship items are solid silver with durable gold plating and our made to order is available in 9ct or 14ct gold

We use lab grown diamonds as standard on our solid gold pieces, but we can also use natural diamonds for bespoke pieces. Using our bespoke service we can use any gemstone!

We accept returns on all ready to ship items within 2 weeks of delivery, made to order items are non returnable unless there is a manufacturing fault.

Please email info@immilondonjewellery.com for all returns.